Privacy Policy

1. Introduction

Echo ("we," "our," or "us") operates the tryecho.family website and SMS coordination platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using Echo, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Phone number, name, email address (optional)
• Message Content: Text messages you send and receive through our Service
• Group Information: Group names, descriptions, member lists
• Contact Information: Phone numbers of people you invite to your groups

2.2 Automatically Collected Information

• Usage Data: How you interact with our Service
• Device Information: Device type, operating system
• Log Data: IP address, browser type, pages visited, time stamps

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our SMS broadcasting service
• Deliver messages to your group members
• Process and respond to your requests
• Improve and optimize our Service
• Send service-related notifications
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Data Processing and AI

Echo uses artificial intelligence to help organize and summarize messages. This processing:

• Occurs securely within our systems
• Helps extract useful information (e.g., visit times, important updates)
• Is used to improve coordination features
• Never shares your messages with third parties for training AI models

5. Third-Party Services

We use the following third-party services:

• Twilio: For SMS message delivery (subject to Twilio's Privacy Policy)
• Anthropic: For AI processing (subject to Anthropic's Privacy Policy)
• Cloud Hosting: For secure data storage and service delivery

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments
• Strict access controls
• Secure coding practices

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. Message data is typically retained for 90 days unless you request deletion.

8. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Opt-Out: Stop receiving messages (reply STOP to any message)
• Export: Request a copy of your data in portable format

To exercise these rights, contact us at privacy@tryecho.family

9. SMS Messaging

By joining an Echo group, you consent to receive SMS messages. Important points:

• Message frequency varies based on group activity
• Standard message and data rates may apply
• Reply STOP to opt out at any time
• Reply HELP for assistance
• We never send promotional or marketing messages

10. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Changes are effective immediately upon posting.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: privacy@tryecho.family
• Website: tryecho.family/contact